Shipping
Processing Time
Orders are usually processed within 5 business days after payment is confirmed. Processing times may be longer during holidays, product launches, or high-volume periods.
Shipping Time
After your order ships, estimated delivery times are:
- United States: 7 business days
- International: 21 business days
Delivery times are estimates and may vary due to carrier delays, weather, customs, holidays, or other circumstances outside of our control.
Shipping Rates
Shipping rates are calculated at checkout based on your location, order size, and selected shipping method.
Tracking
Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.
Lost or Delayed Packages
If your package is delayed, please check the tracking link first. If the tracking has not updated for several days, contact us at support@dababel.com and we'll do our best to help.
Dababel is not responsible for packages marked as delivered by the carrier. If your package says delivered but you cannot find it, please check with neighbors, your building/mailroom, or the shipping carrier.
Incorrect Address
Please make sure your shipping address is correct before placing your order. Dababel is not responsible for orders shipped to an incorrect address provided by the customer.
If you notice an address mistake, email us immediately at support@dababel.com. We can only update the address if the order has not already been processed or shipped.
Returns
Return Window
We accept returns on eligible items within 14 days of delivery.
To be eligible for a return, items must be:
- Unused
- Unworn
- Unwashed
- In original condition
- In original packaging, if applicable
Final Sale Items
The following items may not be eligible for return:
- Gift cards
- Sale or clearance items
- Customized or personalized products
- Opened or used accessories
- Items marked as final sale
- Products damaged by normal wear, misuse, or improper care
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@dababel.com.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the packaging, if damaged
If approved, we may offer a replacement, refund, or store credit.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
Original shipping fees are non-refundable unless required by law or unless the return is due to our error.
Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved.
Approved refunds will be issued to your original payment method. Please allow 10 business days for the refund to appear, depending on your bank or payment provider.
How to Start a Return
To start a return, email us at support@dababel.com with your order number and the reason for your return.